Shipping & Returns
Returns Policy
We understand that sometimes you may want to return an item. If you change your mind you, may return items within 30 days for a full refund. No questions asked.
Return shipping will need to be covered by you as the buyer. However if you paid with PayPal, you can arrange to have them refund your return shipping costs. For more information on this click here.
You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive your refund more quickly. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If when you receive your item it is defective, then we will pay the return shipping and replace the product.
Shipping
We can ship to anywhere in Australia. Shipping costs are based on your location and the size of the product/s you are ordering. For an exact cost, click on "Estimate Shipping" in your cart and enter your delivery details. As a general rule, shipping is charged as follows:
| Small | Medium | Large | ||
| Zone 1 | $9.95 | $17.95 | $20.95 | FREE OVER $99 |
| Zone 2 | $9.95 | $20.95 | $23.95 | FREE OVER $99 |
| Zone 3 | $9.95 | $25.95 | $28.95 | NO FREE |
| Zone 4 | $9.95 | $52.95 | $55.95 | NO FREE |
*See below for "Shipping Zones"
Free Shipping
We offer free shipping to people in Zone 1 & 2 for orders over $99. Unfortunately, there is no "Free Shipping" offered to Zones 3 & 4.
Delivery and Despatch Times
We process orders daily up to 3pm and offer same day despatch for majority of these orders. We endeavour to deliver within 2 to 5 business days all over Australia. We deliver using Australia Post and Startrack.
Delivery times are estimated between 2-5 days from the date of dispatch, depending on your location:
1-2 business days - NSW / ACT
2-3 business days - VIC / QLD
4-5 business days - SA / TAS
4-6 business days - WA / NT
*Please allow additional 1-2 business days on top of the above allocated times for regional areas.
Shipping Zones
| LOCATION | ZONE | POSTCODE |
| SYDNEY | 1 | 1000-2249, 2555-2579, 2740-2786, 2890-2897 |
| GOSFORD | 1 | 2250-2263 |
| WOLLONGONG | 1 | 2500-2506, 2515-2530 |
| NEWCASTLE | 1 | 2282-2310 |
| CANBERRA | 1 | 0200-0299, 2600-2620, 2900-2920 |
| NSW COUNTRY | 2 |
2264-2281, 2311-2499, 2507-2514, 2531-2554, 2580-2599, 2621-2647, 2649-2714, 2716-2730, 2787-2879, 2881-2889, 2891-2898 |
| ALBURY | 2 | 1936-1999, 2640-2641, 2708-2709 |
| TWEED HEADS | 2 | 2485-2486 |
| MELBOURNE | 1 | 3000-3210, 3335-3341, 3425-3443, 3750-3811, 3910-3920, 3926-3944, 3972-3978, 3980-3983, 8000-8999 |
| GEELONG | 2 | 3211-3220 |
| BALLARAT | 2 | 3350, 3353-3356 |
| VICTORIAN COUNTRY | 2 | 2648, 2715, 2731-2739, 3221-3334, 3342-3349, 3351-3352, 3357-3424, 3444-3749, 3812-3909, 3921-3925, 3945-3971, 3979, 3984-3999 |
| WODONGA | 1 | 3689-3690 |
| BRISBANE | 1 | 4000-4209, 4500-4549, 4900-4999, 9000-9596, 9700-9799 |
| GOLD COAST | 2 | 4210-4229 |
| SUNSHINE COAST | 2 | 4550-4575 |
| IPSWICH | 2 | 4300-4307 |
| QLD COUNTRY NEAR | 3 | 4230-4299, 4308-4499, 4576-4689, 9597-9699, 9880-9919 |
| QLD COUNTRY MID | 3 | 4690-4805, 9920-9959 |
| QLD COUNTRY NORTH | 4 | 4806-4899, 9960-9999 |
| COOLANGATTA | 1 | 4225 |
| ADELAIDE | 2 | 5000-5199, 5800-5999 |
| SA COUNTRY | 3 | 2880, 5200-5749 |
| PERTH | 3 | 6000-6214, 6800-6999 |
| WA COUNTRY SOUTH | 4 | 6215-6699 |
| WA COUNTRY NORTH | 4 | 6700-6797 |
| XMAS/COCOS ISLANDS | 4 | 6798-6799 |
| TASMANIA | 4 | 7000-7150, 7152-7999 |
| NT NEAR | 4 | 0800-0821, 0828-0851, 0853, 0860-0861, 0870-0871, 0887-0999 |
| NT REMOTE | 4 | 0822-0827, 0852, 0854-0859, 0862-0869, 0872-0886 |
| NORFOLK ISLAND | 4 | 2899 |
| ANTARCTIC TERRITORY | 4 | 7151 |